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REFUND AND RETURN POLICY

RETURN POLICY

 

  • Printers and Equipment

No refunds, No returns, or Exchanges on all DTF Printers, all DTF equipments and machines like Pre print Automatic Machines, Infrared Curing equipments also Powdering and Dryer Machine, Printheads, Dampers, Ciss System and Ink Tanks. ALL SALES ARE FINAL.

 

  • All consumables (i.e. ink, films, all other printing supplies)

Items must be returned in New Condition, Unused and Unopened for a refund or store credit within 30 upon receiving the order (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package. Absolutely no returns are accepted from damages caused by couriers , in that case, the customer needs to open a claim directly with the couriers immediately. All consumables (i.e. ink, films, all other printing supplies)

30% restocking fee applies. Shipping cost are not refundable

 

  • Parts and Accessories

Items must be returned in New Condition,Unused, Unopened for a refund or store credit within 30 days upon receiving the order (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim direct with the carrier immediately. Printheads, Dampers or Cartridges, Ciss System, Ink Tank, or any item purchased with gift cards are excluded.

 

  • Software and Downloads

No refunds, No returns, or Exchanges on software (that included activation codes or USB key dongle) ALL SALES ARE FINAL.

 

CANCELLATIONS

 

  • Processing Fee

5% +$1.00 fee applies to the total amount for any canceled orders or refunded orders for the processing fee. Mclaud Technology reserves the right to cancel any order due to non-payment, fraud, false information or attempted theft.